FAQ

Shipping

What is the processing time?

The time I need to prepare an order for shipping varies. For details, please, contact me directly.

Are there customs and import taxes?

For international orders (outside of Canada) buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment

What forms of payment do you accept?

We accept all four major credit cards: VISA, MasterCard, AMEX, Discover and PayPal.

We don’t store any of your credit card information and we will never share your personal information with anyone else.

Shipping & Returns

Do you accept returns?

I gladly accept returns, exchanges, and cancellations

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

Request a cancellation within: 3 days of purchase

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please, contact me if you have any problems with your order.

Still need help?

You can send me an email on the CONTACT page. Please include your order number and any other relevant information.

Privacy Policy

I will only use your shipping and billing address, and contact information:

To communicate with you about your order
To fulfill your order

Frequently asked questions

HOW IS THE PAINTING SHIPPED?

You can choose:
1) Rolled in a rigid protective tube - no extra cost
2) Ready to hang in a reinforced cardboard box - extra shipping cost

What is the extra cost? It depends on the size of the painting.

IS THE PAINTING SHIPPED WITH A FRAME?

No. The painting is shipped without a frame.

SHOULD I FRAME THE PAINTING?

You can select to frame it or not to frame.
80% of customers choose to have it framed, 20% do not have it framed. I love when my paintings are framed as it enhances the texture and the colours. But, if you choose not to frame it, the painting looks great as is, since I do paint sides of the canvas.

WHAT FRAME SHOULD I USE?

According to your home decor.

CAN I MAKE CUSTOM REQUESTS?

Yes, just send me an email.